Accessibility for our Digital Services

View the site your way

There are a number of customisation options for your browser and device that could help you use this website and other websites more effectively.

AbilityNet provide advice on making your device easier to use if you have a disability.

Explore some of our recommendations for tools that can make your online experience better.

Feedback and contact information

Please if you have an accessibility query including:

If you are experiencing issues with accessing information or using the website
If you find an accessibility problem not listed on this statement
If you have positive feedback on the accessibility considerations made.

When you contact us there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.

Alternative formats

We’ve designed our content to be as accessible as possible by providing maximum personalisation. If you still experience barriers, you can request alternative formats. For more information please

Complaints process

If you have reported a problem with our website, or asked for an alternative format, but you are not happy with our response, you can to register your difficulty. This helps us improve our processes.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The University of Kent is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version (WCAG) 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

We formally test the accessibility of key user journeys that represent the breadth of content across our website on a regular basis against WCAG 2.1 AA standards.

Some parts of the website may not work for everyone. Below are known issues that we either need to fix, cannot fix, or do not need to fix right now.

If you find something that does not work that we missed, remember to contact us.

Non-compliance with the accessibility regulations

This section covers issues that we need to fix and are working to do so.

Links without meaningful purpose

Some of the links are not labelled clearly. This means that the links do not make sense when they are taken out of context, and for some links it is not possible to know what the purpose of the link is (WCAG: 2.4.4).

Issues with navigation

Some pages lack logical order
Issues with heading labels (WCAG: 2.4.6)

Issues with images, videos and other media

Images without a description

Some images on our website don’t have appropriate alternative text. (WCAG: 1.1.1).

Video and audio controls

Some videos and audio on our website do not have the required caption controls or transcriptions available (WCAG: 1.2.2, 1.2.3, 1.2.4, 1.2.5).

Disproportionate burden

This section covers issues that we cannot fix right now. We’ve assessed the cost of fixing these issues but believe that doing so would be a disproportionate burden within the meaning of the law.

Captions

Some of our recorded content may not have captions by default. We produce fully edited captions upon request to ensure the accuracy of the information being provided.

All relevant new recordings will have automated captions from September 2020.

Please see our captions in KentPlayer guide for more information.

Content that’s not within the scope of the accessibility regulations

This section covers issues that we do not need to fix right now. The law calls these exemptions.

PDFs and documents

Some of our PDFs and documents that are not essential to providing our services were published before 23rd September 2018. Any new PDFs or documents we publish will meet accessibility standards.

If you experience difficulty accessing these documents please refer to our list of tools that can help with access or you can request alternative formats. For more information please contact us.

Maps

Our website uses online maps. Where there is a map, the information being displayed is provided in an alternative format on the same web page.

For example, on our contact us page we have a map to show users where our offices are located. If you cannot read the map we also have our address listed and full contact information if you need help finding us.

Third-party content

Our website contains third-party content. We do not have control over and are not responsible for the accessibility of this content, but we make best endeavours to work with the third party to improve its accessibility. This may include:

Links to non-University of Kent websites
Content/functionality on our website
Content hosted on other websites, such as social media sites.

To help accessibility compliance across the sector, the University of Kent supports searchBOX, a centralised, independent directory of third-party accessibility information.

SearchBOX catalogues the contact information and accessibility statements of third-party suppliers, enables the sharing of community-generated accessibility statements, and allows users to map their supplier ecosystem.

Users can access third-party accessibility statements using the free searchBOX Finder service.

The University of Kent encourages all our partners and suppliers to support this effort by ensuring that their accessibility information is included in the searchBOX directory.

Preparation of this accessibility statement

This statement was prepared on 02 April 2020. It was last reviewed and updated on 07 October 2022.

This website was last tested on 07 October 2022. The test was carried out by University of Kent.

Kent and Medway Medical School

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